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Where's my order?
Waiting is one of the hardest things to do, and we know you’re eagerly anticipating the canvas prints that you’ve ordered.
If you’d like to keep track of your order’s journey from us to your front door, all you have to do is enter your order number and email address in the fields below. After that, we’ll provide you with the latest tracking information.
Your order number is in the confirmation email sent when you ordered.
Common shipping and tracking questions
I’m planning on making a large order; how much will shipping cost me?
We offer free delivery across New Zealand for orders above $150!
And as part of our commitment to making canvas prints affordable for all customers, we have a flat shipping rate of $19.95 for all other orders. No matter the size and quantity of the canvas prints you’ve ordered, you only have to pay $19.95 for the entire order’s shipping.
How long will I have to wait for my order to arrive?
Once you’ve submitted your order with us, we get right to work. Depending on where you live and the size and complexity of your order, you can expect delivery to take place in 5 to 10 business days.
Do you deliver to P.O. Boxes?
This one’s simple: Yes!
I’m nervous about ordering online. How secure is it?
At the Canvas Factory make our customers privacy and security our highest priority. We do not sell our customer information to third parties, and we use the latest security software and technology to keep your personal data secure.